Troubleshooting tips:

• Ensure user is adding @bcps.org at the end of the username.
• Ensure the user is in CHROME.
• Ensure the user has clicked the grey Sign-in with Microsoft button.
• If problem continues to persist, go to portal.office.com and log out – close all browser windows.
• Open a new CHROME browser and go to: https://baltimore.focusschoolsoftware.com/focus/
• Click sign in with Microsoft button
• Enter bcps credentials
• Ensure school employees are not signing into their own instances of Focus but using their student’s credentials.
• Clear cache in browser.

Device Issues-
Breaks, Key Malfunctions, Cracked Screen, or Blank Screens

• If you are experiencing any technical difficulties with your BCPS issued device, please contact the help desk by doing the following:                                                                                                 1.  Inform your teacher to receive assistance in putting in a ticket 
   2.  call 443-809-4672 Monday - Friday 7:00am - 4:15pm
• The Help Desk will direct you on how to swap out your child's device if needed.