Troubleshooting tips:

  • Ensure user is adding at the end of the username.
  • Ensure the user is in CHROME.
  • Ensure the user has clicked the grey Sign-in with Microsoft button.
  • If problem continues to persist, go to and log out – close all browser windows.
  • Open a new CHROME browser and go to:
  • Click sign in with Microsoft button
  • Enter bcps credentials
  • Ensure school employees are not signing into their own instances of Focus but using their student’s credentials.
  • Clear cache in browser.


Device Issues-
Breaks, Key Malfunctions, Cracked Screen, or Blank Screens

  • If you are experiencing any technical difficulties with your BCPS issued device, please contact the help desk by doing the following:                                                                                                 1.  Inform your teacher to receive assistance in putting in a ticket 
     2.  call 443-809-4672 Monday - Friday 7:00am - 4:15pm
  • The Help Desk will direct you on how to swap out your child's device if needed.